Shipping & Returns
Shipping policy
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and shipping service you selected.
Any website orders that use a coupon code for a discount must be shipped from our warehouse. Coupon codes are only valid on the website and cannot be redeemed via a salesperson, on a shoe truck or on store purchases.
Return policy
We have a 30-day return policy on new, unused items, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping costs will not be refunded, and the buyer is responsible for any return shipping.
For Timberland Pro items covered under the Timberland PRO® 30-Day Comfort Guarantee, please contact Timberland for return information. See the Timberland Pro website for more information: https://help.timberland.com/hc/en-us/articles/115001361693-Timberland-PRO-30-Day-Comfort-Guarantee.
For defective items, you have 90 days from the purchase date to return them. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, you may contact us at info-USSG@ussafetygear.com or by phone at 330-898-1344. Please note that returns will need to be sent to the following address:
US SafetyGear Inc.
ATTN: Website Returns
5001 Enterprise Drive
Warren, OH 44481
You can always contact us for any return question at info-USSG@ussafetygear.com or by phone at 330-898-1344.
Items purchased from the website cannot be returned via salesperson or on a shoe truck.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items), and open and used items. Additional items that cannot be returned include: Sqwincher, eye drops, first aid items, eye wash and Covid-19 related PPE. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To be eligible for an exchange, the item must be unworn or unused, with tags and in its original packaging. It must be returned within 30 days of the original purchase date. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at info-USSG@ussafetygear.com.
